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FAQ
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If you have a query or need assistance, please contact us at any of the following:
Helpdesk
AUS - 1800 644 738
NZ - 0800 567 002
Email
ausinfo@betfair.com
nzinfo@betfair.com
Online betting news
betting.betfair.com/aus/
Telbet
AUS - 1800 759 354
NZ - 0800 759 354
  Visa

To register your card

Step 1. Click on "My Account" on the Betfair homepage.
Step 2. Click on "My Card Details" and click on "Add Card Details"
Step 3. Enter the required information and in a few seconds you will be able to use your card.

Please note: - You cannot use a card that is already registered on another Betfair account and you cannot use third parties' cards.
- Some card issuers impose additional charges for credit card deposits and customers should contact their card issuer for details of any charges that may be applied.

To Deposit funds

Step 1. Click on "Deposit" at the top of our homepage or "Deposit Funds" on the left menu of "My Account" screen.
Step 2. Select the card you wish to use from the drop-down list, enter the amount and the Security Code (last three digits) from the back of the card.
Step 3. Enter your password and click "Make Deposit". Your funds will be available as soon as the transaction is authorised.

To Withdraw funds

Please note - Withdrawals are not allowed on Visa issued in your country. Once you have registered and used your card for deposits, you may be required to complete some security checks. Thereafter you may choose an alternate payment method to withdraw funds.

 
What are the Betfair account details?

Please click here for the bank details.
Where can I find my reference number for a bank transfer to NAB?

To find your reference, login to your account and choose 'Direct Bank Transfer' in the 'Deposit' screen. Above the bank details, it will be shown the 8 digit deposit reference which you need to enter in the r... continue
Can I withdraw funds to my card?

No, cards issued in Australia cannot be used for withdrawals from your Betfair account. Any winning can be requested on an alternate payment method after some security checks.
Other questions…
 
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